Course Conduct and Cancellation Policies

Registration for any course with Trail Blaze Coffee Academy indicates that the attendee has read, understands, and accepts all of the following policies. Please contact us with any questions about any of these course policies.

Cancellation

Students may cancel a course registration up to 7 days prior to class for a refund less a 10% processing fee. Registrations cancelled up to 48 hours prior to class start time are subject to a 50% cancellation fee. There is no refund for cancellation requests received within 48 hours of class start time.

Students who are ill should contact the course instructor prior to scheduled class start time to reschedule to a future class session.

All cancellation or rescheduling requests must be submitted by email.

Courses may be rescheduled or cancelled by Trail Blaze Coffee for reasons including but not limited to insufficient course registrations, authorized trainer illness, or circumstances that prevent class from being conducted in a safe and effective manner. If a course is rescheduled, students may cancel their registration for a full refund. Trail Blaze Coffee will not be responsible for student travel expenses if a course is rescheduled or cancelled.

Personal Conduct

Trail Blaze Coffee is committed to providing a safe, comfortable, and accessible learning environment for all people regardless of gender, gender identity and expression, age, sexual orientation, disability, physical appearance, race, ethnicity, and/or religion (or lack thereof). We have a zero-tolerance policy for harassment, violence, or offensive behavior or actions. Attendees who violate this policy or are otherwise disruptive may be removed from class at the instructor’s sole discretion without refund.

Many courses involve critically tasting coffee. Please avoid strongly scented personal products on class day.

Classroom Safety

Training courses involve learner interactions with hot liquids, pressurized steam, sharp edges, hand tools, and/or live electricity.

The course instructor will conduct classroom activities according to best safety practices, local requirements, and SCA recommendations. Each learner is responsible for reviewing, understanding, and following all hazard advisories, safety instructions, and personal protective equipment requirements prior to beginning each activity.

Attendees who act in a manner which endangers themselves or others may be removed from class at the instructor’s sole discretion without refund.

Schedule

Students should arrive at the class location 15 minutes prior to class time. Students arriving more than 15 minutes after start time may not be admitted without prior arrangements. Contact your course instructor in case of emergency or unforeseen circumstances.

Classes may occasionally end earlier or later than scheduled ending time. We recommend planning travel arrangements accordingly and advising course instructor of flight departure times and other relevant travel details before classes begin. Trail Blaze Coffee is not responsible for costs associated with missed flights.

COVID-19 Policies

In-person classes will be held in consideration of applicable guidance at the time class is conducted. Details of current guidance will be communicated by the course instructor one week before class.

Full immunization is strongly recommended for all attendees. Attendees who are at high risk for serious complications due to COVID-19 are encouraged to discuss remote-learning options for courses.

Attendees who fail to follow the following guidelines may be removed from class at the instructor’s sole discretion without refund.

Attendees who exhibit symptoms of COVID-19 or have been advised to self-isolate will not be admitted and should contact course instructor to discuss rescheduling for a future session. Attendees that have had close contact with a person diagnosed with COVID-19 within the past 10 days are encouraged to take a rapid test before attending class and should wear a mask for the duration of class.

Attendees are encouraged to wear a medical-grade mask during class activities which involve working within close proximity to other students.

Additional Policies for SCA Courses

Registration for a Specialty Coffee Association course includes an opportunity to take the associated tests for an SCA certificate. Attendees who wish to receive the certificate for a course must be registered as a learner with the SCA and provide their Learner ID number to Trail Blaze Coffee.

SCA policy limits each student to 2 attempts for written and practical tests. If a student is unable to pass after their second attempt, the entire course must be taken again. Please read the SCA’s Learners Rights document for additional details. No refunds will be given for students who choose not to take or do not pass the tests for a course.

Courses which have a practical exam include one opportunity to complete practical exams onsite within the scheduled class time. Students that do not pass the practical exam may be offered one same-day re-take opportunity at the instructor’s sole discretion. Note that since many tests require substantial preparation, teaching resources, and materials, prompt re-takes may not be possible.

Written exams for SCA Coffee Skills Program courses are administered online by the SCA. These must be taken outside of scheduled class time and require the use of a computer with internet access. All students must read, accept, and adhere to the SCA’s Online Exams Policies (including Code of Conduct) and Learners Rights when taking these exams.

Students must pass online written exams within 3 weeks of course completion to receive course certificate. Trail Blaze Coffee is not responsible for students who do not complete or pass tests within the SCA’s timeframe.

Written exams for SCA Coffee Technicians Program courses are administered in-person during scheduled class time. Written exams for these courses are currently only available in English.

Acceptance of policies

Paid registration for any course indicates that the registrant has read and accepts all of the policies detailed in this document. Please contact us with any questions about any of these course policies.